My partner sat down with the general manager of the dealership and they both agreed the dealership would replace the Fiesta ST with a white one that matched our current vehicle most closely. Given that the vehicle was torn down to it's chassis, sitting out in the pouring rain, our obvious concerns were the follow up issues caused by the excessive moister exposure of the interior, possibly broken plastic tabs etc causing rattles within the vehicle once assembled and the overall quality of the reassembly. My partner drove by the bodyshop to check on the vehicle and found it torn completely apart and came to find out that the bodyshop was only able to confirm that there is a leak somewhere, but they still had no idea where the leak is coming from or how to address it. On Thursday, 2/14, Scott called and stated the leak was found and is being fixed. But there's a few, so the dealership will try to acquire one if need be. We came to find out that there isn't an exact match available and there's only a limited amount of these available with all the specs my vehicle has. Scott then introduced me to the general manager Barry, who in turn promised the leak would be fixed by next day, or they would work on replacing the vehicle. We dropped the car off and had a conversation with the sales manager Scott about how this isn't acceptable and we'd like this addressed asap. On Wednesday, 2/13, the rain resumed and of course, the car was soaking wet again. We did so, and the car was returned to us with giant dirty foot prints. The bodyshop was unable to reproduce the leak, although the car was soaking wet, and requested for the car to be picked back up. We brought the car immediately back to the dealership to be looked up, and while the bodyshop manager Mike was unwilling to look at the faulty brand new car, after working with the sales department, the car was taken in. A few days later, less than a 100 miles driven, we noticed that the vehicle leaks somehow into the cabin, most of the water seemed to collect behind the driver seat. I acquired a 2019 Ford Fiesta ST on 1/31/19 from Ron DuPratt Ford. So in closing the owner Pete Spitzer, Julie Spitzer, and several office clerks never returned any phone calls to me! Very very sorry customer service! I’ve purchased several vehicles from them, but never again. I finally got another temp registration today, after I was denied access to the military base where I get health care because the gate guards saw my expired registration which the dealership told me don’t worry about it! A good cop will see the paperwork is pending at DMV and won’t write you a ticket! Yes! Danny at the Vacaville branch actually said that to me! The process to register a truck from out of the state of California weren’t done before I bought it and so I had to do it, then they lost it, then I did it again, then they didn’t send all of it, then they didn’t pay all of the fees, then after several phone calls with the DMV and Ron Dupratt staff "As more customers are keeping their vehicles even longer, vehicle maintenance becomes even more important.I have Disabled plates and purchased a used truck at Ron Dupratt, so I keep possession of my plates and they transfer them to me! Simple right? So I purchased and it’s now and I still have no registration. “We are very pleased with the continued strong growth of Quick Lane," Toney added. In 2010, the chain of Quick Lane stores were responsible for the sale of 1 million tires from 11 brands (including Goodyear, Michelin and Continental), whose value amount to $570 million. "We are very pleased with our strong growth of Quick Lane and want to continue our momentum by delivering branding elements that will help keep our Quick Lane facilities looking fresh and inviting to consumers," said Frederiek Toney, president of Ford's customer service division globally.įord's Quick Lane operation, through which the car maker provides routine maintenance and servicing (mostly brake repairs and tire replacements) for all makes and models, is also one of the biggest tire supplier in the US. The move, of course, is intended to maintain a clean image of one of Ford's most important businesses. Quick Lane operators will be aided to update and refresh their stores. To properly mark the event, Ford also announced a major overhaul of the 599 other stores. One of its most important such businesses, Quick Lane Tire & Auto Centers, reached an important milestone this week, after the car maker opened the 600th location in California, at Elk Grove Ford in Elk Grove. After posting the biggest profit in the past ten years, American auto maker Ford is moving ahead with its expansion plans, not only with the car manufacturing sector, but also with its other businesses.
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